.sla-hero {
    background: linear-gradient(135deg, #177B35 0%, #0d5023 100%);
}

.sla-layout {
    display: grid;
    grid-template-columns: 280px 1fr;
    gap: 3rem;
    max-width: 1400px;
    margin: 0 auto;
    padding-left: 1rem;
    padding-right: 1rem;
}

@media (max-width: 1024px) {
    .sla-layout {
        grid-template-columns: 240px 1fr;
        gap: 2rem;
    }
}

@media (max-width: 768px) {
    .sla-layout {
        grid-template-columns: 1fr;
        gap: 0;
    }
}

.sla-sidebar {
    position: relative;
}

.sla-nav-wrapper {
    position: sticky;
    top: 100px;
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    padding: 1.5rem;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
}

@media (max-width: 768px) {
    .sla-nav-wrapper {
        position: relative;
        top: 0;
        margin-bottom: 2rem;
    }
}

.sla-nav-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    margin-bottom: 2rem;
}

.sla-nav-link {
    display: block;
    padding: 0.75rem 1rem;
    color: #374151;
    text-decoration: none;
    border-radius: 8px;
    transition: all 0.2s ease;
    font-size: 0.9375rem;
    font-weight: 500;
}

.sla-nav-link:hover {
    background-color: #f3f4f6;
    color: #177B35;
    padding-left: 1.25rem;
}

.sla-nav-link.active {
    background-color: #177B35;
    color: #ffffff;
    font-weight: 600;
}

.sla-meta {
    border-top: 1px solid #e5e7eb;
    padding-top: 1rem;
}

.sla-meta-item {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
    margin-bottom: 1rem;
}

.sla-meta-label {
    font-size: 0.75rem;
    color: #6b7280;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    font-weight: 600;
}

.sla-meta-value {
    font-size: 0.875rem;
    color: #1f2937;
    font-weight: 600;
}

.sla-content {
    min-width: 0;
}

.sla-document {
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    padding: 2rem;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
}

@media (max-width: 768px) {
    .sla-document {
        padding: 1.5rem;
    }
}

.sla-section {
    margin-bottom: 3rem;
    padding-bottom: 2.5rem;
    border-bottom: 2px solid #f3f4f6;
}

.sla-section-last {
    border-bottom: none;
    padding-bottom: 0;
}

.sla-intro {
    background: linear-gradient(to bottom, #f9fafb, #ffffff);
    padding: 2rem;
    border-radius: 8px;
    margin: -2rem -2rem 3rem -2rem;
}

@media (max-width: 768px) {
    .sla-intro {
        margin: -1.5rem -1.5rem 2rem -1.5rem;
        padding: 1.5rem;
    }
}

.sla-parties {
    background: #ffffff;
    border: 2px solid #177B35;
    border-radius: 8px;
    padding: 1.5rem;
    margin-bottom: 2rem;
}

.sla-parties p {
    margin-bottom: 1rem;
}

.sla-parties p:last-child {
    margin-bottom: 0;
}

.sla-services {
    margin-top: 2rem;
}

.service-item {
    background: #ffffff;
    border-left: 4px solid #177B35;
    padding: 1.25rem;
    margin-bottom: 1.5rem;
    border-radius: 4px;
}

.service-item ul {
    list-style: none;
    padding-left: 0;
}

.service-item ul li {
    position: relative;
    padding-left: 1.5rem;
    color: #4b5563;
}

.service-item ul li::before {
    content: "✓";
    position: absolute;
    left: 0;
    color: #177B35;
    font-weight: bold;
}

.sla-subsection {
    margin-top: 2rem;
}

.sla-metric-card {
    background: linear-gradient(135deg, #f0fdf4 0%, #dcfce7 100%);
    border: 1px solid #86efac;
    border-radius: 8px;
    padding: 1.5rem;
    margin-bottom: 1.5rem;
}

.sla-metric-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
}

.sla-metric-label {
    font-size: 0.875rem;
    color: #166534;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.sla-metric-value {
    font-size: 2rem;
    font-weight: 700;
    color: #166534;
    font-family: 'Courier New', Courier, monospace;
}

.sla-metric-desc {
    color: #166534;
    font-size: 0.9375rem;
    margin-bottom: 0.75rem;
}

.sla-metric-note {
    color: #166534;
    font-size: 0.875rem;
    margin-top: 0.75rem;
    padding-top: 0.75rem;
    border-top: 1px solid #86efac;
}

.sla-support-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 1.5rem;
    margin-top: 1.5rem;
}

@media (max-width: 768px) {
    .sla-support-grid {
        grid-template-columns: 1fr;
    }
}

.sla-support-card {
    background: #ffffff;
    border: 2px solid #e5e7eb;
    border-radius: 8px;
    padding: 1.5rem;
    text-align: center;
    transition: all 0.2s ease;
}

.sla-support-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
}

.sla-support-card.critical {
    border-color: #ef4444;
    background: linear-gradient(to bottom, #fef2f2, #ffffff);
}

.sla-support-card.high {
    border-color: #f59e0b;
    background: linear-gradient(to bottom, #fffbeb, #ffffff);
}

.sla-support-card.normal {
    border-color: #3b82f6;
    background: linear-gradient(to bottom, #eff6ff, #ffffff);
}

.sla-support-badge {
    display: inline-block;
    padding: 0.5rem 1rem;
    border-radius: 20px;
    font-weight: 600;
    font-size: 0.875rem;
    margin-bottom: 1.5rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.sla-support-card.critical .sla-support-badge {
    background: #ef4444;
    color: #ffffff;
}

.sla-support-card.high .sla-support-badge {
    background: #f59e0b;
    color: #ffffff;
}

.sla-support-card.normal .sla-support-badge {
    background: #3b82f6;
    color: #ffffff;
}

.sla-support-time {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    margin-bottom: 1rem;
}

.sla-support-time:last-child {
    margin-bottom: 0;
}

.sla-support-time .label {
    font-size: 0.875rem;
    color: #6b7280;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.sla-support-time .value {
    font-size: 1.5rem;
    font-weight: 700;
    color: #1f2937;
}

.sla-security-list {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.sla-security-item {
    background: #f9fafb;
    border-left: 4px solid #177B35;
    padding: 1.25rem;
    border-radius: 4px;
}

.sla-security-item h4 {
    color: #177B35;
    margin-bottom: 0.5rem;
}

.sla-security-item p {
    color: #4b5563;
    line-height: 1.6;
}

.sla-incident-timeline {
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 2rem;
    margin-left: 2rem;
    padding-left: 2rem;
    border-left: 3px solid #e5e7eb;
}

.sla-incident-step {
    position: relative;
    display: grid;
    grid-template-columns: 100px 1fr;
    gap: 1.5rem;
    align-items: start;
}

.sla-incident-step::before {
    content: '';
    position: absolute;
    left: -2.625rem;
    top: 0.5rem;
    width: 1.25rem;
    height: 1.25rem;
    background: #177B35;
    border-radius: 50%;
    border: 3px solid #ffffff;
    box-shadow: 0 0 0 3px #e5e7eb;
}

.sla-incident-time {
    font-size: 1.125rem;
    font-weight: 700;
    color: #177B35;
}

.sla-incident-content h4 {
    color: #1f2937;
    margin-bottom: 0.5rem;
}

.sla-incident-content p {
    color: #4b5563;
    line-height: 1.6;
}

@media (max-width: 768px) {
    .sla-incident-timeline {
        margin-left: 1rem;
        padding-left: 1.5rem;
    }

    .sla-incident-step {
        grid-template-columns: 1fr;
        gap: 0.5rem;
    }

    .sla-incident-step::before {
        left: -2rem;
    }
}

.sla-footer {
    margin-top: 3rem;
    padding-top: 2rem;
    border-top: 2px solid #e5e7eb;
}

html {
    scroll-behavior: smooth;
    scroll-padding-top: 100px;
}

@media print {
    .sla-sidebar {
        display: none;
    }

    .sla-layout {
        grid-template-columns: 1fr;
    }

    .sla-document {
        border: none;
        box-shadow: none;
    }

    .sla-section {
        page-break-inside: avoid;
    }
}

.sla-nav-link:focus {
    outline: 2px solid #177B35;
    outline-offset: 2px;
}